Shipping & Returns

Shipping

Cascade Trading Co. / Cascade Mushroom Co. ships through UPS. For orders shipping with UPS service, you must provide a physical address—no PO boxes for UPS packages.

Cascade Trading Co. / Cascade Mushroom Co. does not guarantee same-day shipping. Unless otherwise specified, we will do our best to find the most cost-effective and appropriate shipping method for the items that you have ordered. If you require immediate assistance with the shipment of your order, please call us at (503) 635-4469, and we will be glad to provide shipping options and timelines for you.

International Orders

Cascade Trading Co. / Cascade Mushroom Co. is glad to ship to international destinations, however, all international customers are responsible for checking with their country’s import authorities before placing an order. Your country may have restrictions on the import of mushroom products that would prohibit our live items or supplements from being shipped to your location.*

Once you have determined that your country will allow the import of our products, you may place your order online, or by phone. A current phone number is required for all international shipments; please provide a valid phone number with your order.

After you have placed your order, we will contact you with an accurate shipping cost—the cost seen online may not accurately reflect shipping costs, depending on the size and weight of items ordered. Your card will not be charged until accurate costs have been calculated an approved.

Once we have contacted you with an accurate shipping cost, we will await your reply before processing your order. Orders will not be shipped until approval has been received and payment has been made.

Cascade Trading Co. / Cascade Mushroom Co. cannot calculate or estimate the costs of international duties, taxes, or import fees. International customers will be responsible for all duties, taxes and import fees associated with their shipment

*Cascade Trading Co. / Cascade Mushroom Co. will not be responsible for foreign shipments that are not permitted due to import restrictions. It is the responsibility of the customer to verify the acceptability of those products that they wish to order prior to placing an order with Cascade Trading Co. / Cascade Mushroom Co.


Future Cascade Trading Co. / Cascade Mushroom Co. Shipping Routes Will Be Posted As They Become Available


Returns Policy

Please do not ship Live Items back to Cascade Trading Co. / Cascade Mushroom Co. . If you suspect that your Live Item is damaged or defective, contact Cascade Trading Co. / Cascade Mushroom Co. immediately. Our Customer Service team will assist you.

Cascade Trading Co. / Cascade Mushroom Co. does not accept returns of live items.

Below, you will find information pertaining to returns of non-live items for various reasons.

Defective/damaged merchandise:

Cascade Trading Co. / Cascade Mushroom Co. will replace defective merchandise free of charge provided that the following steps are taken:

  • Damaged/defective merchandise must be reported to Cascade Trading Co. / Cascade Mushroom Co. within 10 business days from the day of receipt. Failure to report damaged/defective products in a timely manner may result in additional fees for replacement.
  • Customers notifying Cascade Trading Co. / Cascade Mushroom Co. of a return should contact us via phone whenever possible, or by email, fax or mail if this option is not available.
  • When notifying us of a return, please have your order number available (this number will appear as “Invoice No.” and will appear on the upper left corner of the invoice included with your order).
  • Having informed Cascade Trading Co. / Cascade Mushroom Co. of the intent to return product, please ship defective item(s) back to Cascade Trading Co. / Cascade Mushroom Co. with sufficient and appropriate packaging. Please include the original box and packaging when possible, so that we can assess the package upon receipt.
  • Include a copy of the invoice, along with any other pertinent information (your name, shipping address, phone number, and reason for return). This will increase our ability to process your return in a timely manner.
  • Replacements will be shipped out once defective merchandise has been returned and evaluated for damage. This process will take place as quickly as possible, but may take up to 2 weeks.

Cascade Trading Co. / Cascade Mushroom Co. will not be responsible for damage incurred to returned merchandise in transit. Insuring expensive items is recommended.

Returns for reasons other than defect/damage:

For returns of this sort, please be aware of the following policies and steps for returning products to Cascade Trading Co. / Cascade Mushroom Co. :

  • Merchandise being returned for reasons other than defect or damage will be subject to a 4% restocking fee.
  • Cascade Trading Co. / Cascade Mushroom Co. must be notified of all returns within 10 business days from the day of receipt. Failure to report returns in a timely manner may result in additional fees.
  • Customers notifying Cascade Trading Co. / Cascade Mushroom Co. of a return should contact us via phone whenever possible, or by email, fax or mail if this option is not available.
  • When notifying us of a return, please have your order number available (this number will appear as “Invoice No.” and will appear on the upper left corner of the invoice included with your order).
  • Having informed Cascade Trading Co. / Cascade Mushroom Co. of the intent to return product, please ship defective item(s) back to Cascade Trading Co. / Cascade Mushroom Co. with sufficient and appropriate packaging. Please include the original box and when possible, so that we can assess the package upon receipt.
  • Include a copy of the invoice, along with any other pertinent information (your name, shipping address, phone number, and reason for return). This will increase our ability to process your return in a timely manner.
  • Upon receipt of the return package, Cascade Trading Co. / Cascade Mushroom Co. will calculate return costs, and contact you to verify that a return has been made.

Cascade Trading Co. / Cascade Mushroom Co. will not be responsible for damage incurred to returned merchandise in transit. Insuring expensive items is recommended.

Refunds Policy

Cascade Trading Co. / Cascade Mushroom Co. does not offer refunds for live items. Please do not ship Live Items back to Cascade Trading Co. / Cascade Mushroom Co. . If you suspect that your Live Item is damaged or defective, contact Cascade Trading Co. / Cascade Mushroom Co. immediately. Our Customer Service team will assist you.

In the event that a refund is approved for your return of non-Live Items, the following protocols shall apply:

  • We prefer to issue a refund in the same form of payment used to originally purchase product. However, this may not always be possible. For example, if more than 30 days have passed since the original credit card transaction for an order, we may not be able to process refund to the credit card. In this instance, would issue refund in the form of a check.
  • When credit card refunds are processed, please allow up to 5 business days for funds to be returned to your account. (This time may vary depending on the processing times required for various financial institutions.)
  • In cases where an “in store” credit is appropriate, we can issue a credit to your Cascade Trading Co. / Cascade Mushroom Co. customer account. Customers must then call us at 503-635-4469 to apply such credits towards their next order.